CSA & Insurance Companies sign MoU for an Improved Insurance Service Delivery for Civil Servants

The Civil Service Agency (CSA) has signed a Memorandum of Understanding with three insurance companies: Insurance Company of Africa (ICA), SAAR Insurance Liberia Incorporated, and Activa International Insurance Company Liberia Limited, in a move to enhance service and welfare delivery for civil servants.

The signing ceremony, held at the CSA Ministerial Complex office in Congo Town, on Monday, November 18, 2024, marks a significant step since his ascendance as Director-General of the Civil Service Agency as part of his commitment to public sector reforms.

Speaking during the ceremony, the Director-General of the Civil Service Agency, Hon. Josiah F. Joekai, Jr., described the agreement as a transformative milestone in ensuring civil servants receive improved health insurance services, among others.

“Today is another historic moment for the civil service of our country. As part of our ongoing robust reform initiatives, we are working to ensure that civil servants across our 105 spending entities receive the benefits they deserve,” Hon. Joekai stated.

The CSA boss at the same time lauded the insurance companies for their role in alleviating financial burdens for civil servants, noting, “You have been doing an amazing job. Because of you, our civil servants no longer need to borrow money at high interest rates for medical care. This initiative will address illegal deductions and ensure all insurance enrolments are based on employee consent.” He added.

Hon. Joekai, however, acknowledged the challenges faced by both civil servants and insurance providers and called for transformative measures to improve the system.

“Civil servants have been complaining about illegal deductions. The CSA will investigate these complaints, and the insurance companies have agreed to provide data to ensure transparency. Where illegal deductions are found, restitution will be made,” he disclosed.

For their part, representatives from the three insurance companies expressed their commitment to the partnership and pledged to address existing challenges.

Mr. Ahmed M. Bility, Chief Operating Officer of Activa Insurance Company, emphasized the importance of educating insured members about their policies. He lauded the CSA for its forward-thinking initiative and pledged their commitment to the partnership, emphasizing their dedication to improving services for civil servants.

Alexander G. Diggs, life manager at Saar Insurance Corporation, expressed gratitude for the partnership and vowed to ensure better service delivery. “We are here to serve our clients and address their concerns. This MOU gives us the framework to improve and expand our services,” Mr. Diggs stated.

Similarly, Ambrose B. Wureh, Non-Life Manager at ICA, highlighted the need for continuous engagement to resolve issues and build trust. “With collaboration, we can address the challenges and provide the needed benefits to civil servants. This partnership is a testament to the progress we can achieve together,” Mr. Wureh said.