This Directorate is responsible for the internal administration of the Civil Service Agency. According to Section 1.2.7 of the Standing Orders for the Civil Service, this Directorate is responsible “to conduct regular reviews of all procedures being practiced by the Agency”. It ensures the effective and efficient administration of the day-to-day operations of the Civil Service Agency including coordination of the CSA’s strategic and operational plans and budgets. It provides appropriate personnel and other general support services, policies, procedures, systems, and processes to ensure effective, efficient, and timely service delivery by the CSA Directorates. This Directorate also ensures that all units of the Agency have adequate resources and facilities to carry out their assigned duties and responsibilities. A critical function of this Directorate is to ensure that financial and accounting functions including the day to day processing of invoices, checks, banking, account receivables and payables, petty cash, etc., conform to the Financial Administration Regulations, the internal Audit Regulations, and the Public Procurement and Concession Regulations and controls. Finally, this Directorate promotes a cordial relationship between the CSA and other public and non-governmental institutions.