Hon. Dahnu Mianyen, Deputy Director-General for Administration and Finance and now Acting Director-General of the Civil Service Agency (CSA), on Wednesday, March 25, 2026, on behalf of Director-General Hon. Josiah F. Joekai, Jr., officially commenced a two-day Performance Management Systems Workshop for the Office of the Ombudsman at its Ellen Johnson Sirleaf Ministerial Complex Head Offices in Congo Town.
Established in August 2024, the Office of the Ombudsman, among other things, enforces, investigates, monitors, oversees, and evaluates adherence to the Code of Conduct for private and public officials.
The ongoing Performance Management Systems Workshop seeks to equip the Office of the Ombudsman with a high-performance culture for improving operational effectiveness and results.
Declaring the workshop open, Hon. Dahnu Mianyen, Deputy Director-General for Administration and Acting Director-General of the Civil Service Agency, on behalf of Director-General Dr. Josiah F. Joekai, Jr., welcomed staff of the Office of the Ombudsman to the CSA and described the gathering as a shared responsibility to ensure public institutions deliver effectively and efficiently for all Liberians.
“The Performance Management System is a critical reform tool aimed at improving our service delivery, enhancing productivity, and promoting the culture of results and accountability across government,” Hon. Mianyen noted.
Hon. Mianyen stated that the workshop has provided a valuable opportunity for knowledge sharing, practical engagement, and mutual learning.
He urged the workshop participants, particularly staff of the Office of the Ombudsman, to focus, ask questions, and deliberate on matters geared toward promoting national development and efficiency at their institution. In closing, Hon. Dahnu Mianyen emphasized that the President of the Republic of Liberia, His Excellency Joseph Nyumah Boakai, Sr., cannot be present at every function or entity of government to ensure governance is carried out with integrity. Therefore, as his representatives at various entities, it is incumbent upon them to execute those mandates as required.
Also speaking, a Commissioner at the Office of the Ombudsman, Atty. Etmonia M. Martin, lauded the Civil Service Agency (CSA) for conducting the workshop on such a vital instrument.
“Our thanks and appreciation go to the Civil Service Agency for agreeing to host us and train us in this all-important activity. As you all know, we’ve reached a stage wherein the Ombudsman, as a relatively young institution, needs to be on par with the requirements for effective operations,” Commissioner Martin asserted.
According to her, the workshop will boost staff confidence on the job and promote transparency and accountability at the Office of the Ombudsman.
Atty. Etmonia Martin called for continued partnership between her institution and the Civil Service Agency in many different areas of institutional advancement.
In 2015, the CSA piloted the Performance Management System across Ministries, Agencies, and Commissions to systematically evaluate, maintain, and improve the performance of civil servants.
The Performance Management System establishes the framework for managing and measuring the input of civil servants with a view to improving the output of various institutions within the Government.
The primary aim of the system is to improve the performance of civil servants to achieve the national development goals of government.